For customer support, complaints and queries please contact us using the form in the contact us page. Every time you order from Earthsong Seeds Ltd using this website you agree to the following:
Terms and Conditions for sale of goods
FORMATION OF CONTRACT
When the customer requests to purchase a product, service or event on this site such a request amounts in law to an offer only to purchase at the stated amount. No binding contract in law is formed until such time as an e-mail is sent by Earthsong Seeds to the e-mail address of the customer, in which it is stated that such offer is accepted.
All prices include VAT if applicable and the prices in the online catalogue are correct at time of placing your order. We reserve the right to revise our prices at any time.
We are sorry but we are currently only able to deliver seeds within the UK.
Earthsong Seeds will endeavour to supply the goods within a reasonable time. If you order has not been received within 1 week of dispatch date please notify us ASAP.
You should report any damaged or faulty products within a reasonable time. In usual circumstances, we would request you inspect goods and report any faults to Earthsong Seeds within 48 hours of receipt.
If for any reason beyond Earthsong Seeds reasonable control, we are unable to supply a particular product, we will let you know. If substitute of similar or equivalent standard and value is available, you have the right to accept the product or cancel for a refund of the value of the product.
All of our seeds are sent by Royal Mail first class, and in most cases they will be sent in Royal Mail ‘small letter’ envelopes that should fit through your letter box. It is the customers responsibility to ensure delivery is possible to the address provided. Non-delivery of goods – we must be notified in writing within 10 days.
RIGHT TO CANCEL
When ordering on the website you have a right to cancel under the Consumer Contracts Regulations 2013. You have 14 calendar days from the day after you received the goods to cancel and receive a full refund including the cost of postage to you – on the condition that the product has not been opened or damaged. Please contact us using the form in the Contact Us page if you wish to cancel. The cost of returning the goods is the responsibility of the customer. If any other shipping other than Royal Mail 1st class i.e Signed For or courier was selected, only standard basic shipping will be reimbursed. A refund will be issued back onto the payment method used within 14 days of receipt of goods. We reserve the right to deduct any reasonable costs if the goods are returned damaged or unsellable. We would request that goods are retuned in their original undamaged packaging no later than 14 days after the day on which you notified us of cancellation. We would like to remind you that you have a statutory duty to take care of goods. If you do not contact us to cancel within 14 calendar days, any requests to cancel outside this time will be considered but please be aware we may impose costs including delivery charges. We reserve the right to cancel any order.
Earthsong Seeds works in line with the sale of goods act, which state that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended.
Your rights vary depending on the nature of the fault and the length of time you have the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.
Earthsong Seeds attempt to ensure that the information available on the website at any one time is accurate. However, we cannot guarantee that it will be fault-free. We make no representations about the fitness for a particular purpose of any of the products available on this web site. This does not affect your statutory rights as a consumer, you can find out about your statutory rights by contacting Citizens Advice on: 03454 040506. You understand that seeds and plants are living things, and we cannot guarantee that seeds will germinate or that plants will grow and thrive, due to the length of time and the high temperatures for germination of some species, and how seeds are stored once they leave our care.
Our liability is to the value of the goods purchased, we cannot be held responsible for the resultant crops.
Earthsong Seeds are the owners of all international copyright in the content, design, look, feel and functionality of this site. As a result the customer agrees that he or she may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any manner the site and its contents including text, graphics, images, code or other items other than temporarily in the course of using the service provided by this site or to keep a record of a transaction entered into using this site.
All agreements entered into under this service shall at all times be governed and construed in accordance with the laws of England and Wales and, further, that the courts of England and Wales shall have exclusive jurisdiction over any legal action between Earthsong Seeds and the customer and other parties arising in connection with such agreements or this site.
EARTHSONG SEEDS WEBSITE USAGE
The term ‘Earthsong Seeds’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Earthsong Seeds, PO Box 1236, BS39 5YP, United Kingdom. The term ‘you’ refers to the user or viewer of our website.
· The content of the pages of Earthsong Seeds website is for your general information and use only. It is subject to change without notice.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.